Terms and Conditions - CH


Hirsch (Schweiz) AG, Nidaugasse 35, 2502 Biel-Bienne, Switzerland

Last updated: October 2021

(1) The offers of the Swiss shop on www.hirschthebracelet.com are directed exclusively to customers who are consumers and have their domicile or habitual residence in Switzerland. The following "General Terms and Conditions" (GTC) apply exclusively in the version valid on the day of the order for all contracts concluded via the web shop.

The contractual partner of the customer is
Hirsch (Schweiz) AG
Nidaugasse 35, 2502 Biel-Bienne,
UID: CHE-106.240.460

Any agreements to the contrary must be in writing. By placing an order, the customer agrees to these GTC and is bound by them.

(2) A consumer under the terms of the provisions below shall be any natural person acting for purposes that do not form part of their commercial, business or professional work.

(3) Should individual provisions in these GTCs be wholly or partly ineffective, due to mandatory statutory regulations, then the remaining provisions in these GTCs shall continue to be valid without change.

(4) The contract language shall be German, French or English. All other information, our customer service operations and our complaints procedure are also handled in these languages.

(1) All offers of goods and product details and specifications in our webshop are subject to change and do not bindingly commit us to the conclusion of a contract.

(2) The customer’s purchase order constitutes a purchase offer. This offer only acquires the status of a contract upon our acceptance.

(3) A purchase order is only possible if all mandatory boxes have been completed. If details are missing or if we are otherwise unable to fulfil a purchase order, the customer will be sent an error message.

(4) If the customer uses external payment services such as Twint, the customer is automatically taken to the external website of the relevant payment service provider.

(5) Before finalising a purchase order, the customer has an opportunity to check all the details again, to make corrections to the purchase order or to cancel the purchase order. As part of the ordering process, the customer is supported by detailed information.

(6) The customer issues a binding purchase offer by clicking the button “Order and Pay”.

(7)  Once we have received the purchase order, we send notification to the email address provided by the customer, letting them know that we have received and can confirm their order. Confirmation of the order constitutes the conclusion of a contract with us.

(8) The customer is bound by their purchase order until after 2 days of our receipt of the same. This shall not affect the statutory right of cancellation.

(1) The prices stated are total costs. They are inclusive of all taxes including VAT and duties. Invoicing shall always be in CHF. In the absence of any agreement to the contrary, the price shall be paid immediately upon conclusion of the contract and without any deductions and free of charges.

(2) The invoice will be enclosed with the shipment as a hard copy, addressed to the customer. Registered webshop customers can also access their invoices via their customer accounts at any time.

(3) We provide the following payment options: Visa Card, Master Card, Twint

(4) Credit and debit card payments

If payments are made by credit or debit card, the card details are not stored by HIRSCH Armbänder GmbH, but are received in encrypted form via an external payment service provider. The card is debited within one calendar week.

When paying by credit or debit card, the customer is requested to provide the following details: cardholder, card number, bank or credit card company, expiry date, CVV code. The data are subject to SSL encryption, using a minimum of 128-bit encryption software, and are therefore not accessible to unauthorised persons.

(5) Shipping costs do not form part of the purchase price. For further details, please see Shipping Costs. This also contains the minimum gross invoice totals for which shipping is free of charge.

(6) Prices: errors and omissions excepted. If the correct price is higher than quoted, we will contact the customer. In such a case a contract is only concluded if the customer is prepared to purchase the product at the actual price. If the correct price is lower, then the lower price will be charged.

(1) We deliver exclusively to addresses in Switzerland and Liechtenstein.

(2) Under normal circumstances goods are shipped within 5 working days of the concluded contract being confirmed, and no later than 30 days after the order date. Should different shipping times be applicable, please note the details on the relevant product page. If we are unable to accept a purchase order, we shall let the customer know immediately. This may be the case, for example, if goods are unavailable.

(3) Goods are shipped to the address specified by the customer. If details provided by the customer are incorrect, incomplete or not clear, then all resulting costs shall be borne by the customer.

(4) If a customer does not accept goods that have been delivered in a contractually compliant manner at the contractually agreed location or at the contractually agreed time, then our performance duty shall be considered to be fulfilled.

(5) If a product is not available for delivery 30 days after contractual conclusion, the customer is entitled to cancel the contract, unless a different shipping date has been agreed with the customer in advance. In the event of contractual cancellation any payments made until that point shall be returned to the customer. We shall use the same payment method for repayment that was used by the customer in the original transaction.

(1) The customer has the right to cancel the contract within fourteen days without giving any reason. To exercise the right of cancellation, the customer must register the return online. The customer will receive detailed instructions on how to do this with his delivery or by email.

The customer bears the costs and the risk of the return.

The cancellation period is fourteen days,

starting on the day when possession of the goods is taken by the customer or by a third party appointed by the latter and not working as a carrier;
if the customer has ordered several goods items as part of a single purchase order, yet those items are shipped separately: in such a case the cancellation period shall start on the day when possession of the last delivery is taken by the consumer or by a third party appointed by the latter and not working as a carrier;
if goods are shipped in several consignments: in such a case the cancellation period shall start on the day when possession of the last consignment is taken by the customer or by a third party appointed by the latter and not working as a carrier;
if a contract has been concluded on the regular shipment of goods over a specified period of time: in such a case the cancellation period shall start on the day when possession of the first delivery is taken by the customer or by a third party appointed by the latter and not working as a carrier.
If more than one of the aforementioned scenarios are applicable, then the period of cancellation shall commence on the date when the last delivery or partial shipment passes into the possession of the customer or of a third party appointed by the consumer and not working as a carrier.
(2) Consequences of cancellation

If this contract is cancelled, all payments that relate to this order and which we have received from our customer shall be reimbursed within 14 days of the day when we received notification about the cancellation. We may refuse repayment until the goods have been returned to us undamaged.

We shall use the same payment method for repayment that was used by our customer in the original transaction. No fees will be charged.

The goods must be returned to us immediately and in any event no later than 14 days from the date on which we were notified of the cancellation of this contract. They must be sent/delivered to: HIRSCH (Schweiz) AG, Nidaugasse 35, 2502 Biel-Bienne

The deadline shall be deemed to have been observed if the customer dispatches the goods before the 14-day deadline has expired.

The customer shall only be liable for a potential reduction in the value of goods if this reduction was due to the customer handling the goods in a way that was not necessary to check the condition, properties or functioning of the goods.

The right of cancellation shall not be applicable to contracts if the ordered goods were not ready made and were only produced because the consumer selected or specified them, or if they were clearly customised to suit the customer’s personal requirements.

If you have any questions regarding the right of cancellation or returns, please contact swiss@hirschthebracelet.com.

(1) The warranty is provided in accordance with statutory provisions. The warranty period shall be 2 months from the date of delivery. If the product cannot be replaced or repaired (not feasible, too expensive or time-consuming, unreasonable, or resulting in a delay in delivery), the customer shall be entitled to a price reduction or, alternatively, if the fault is more than negligible, to cancellation of the contract (rescission).

Complaints based on statutory warranty claims or any other complaints may be sent to HIRSCH (Schweiz) AG.

(2) The goods supplied by us only provide the level of safety that can customarily be expected under licensing regulations and other provisions.

(3) Leather is a natural product. We reserve the right to vary quantities, dimensions, shapes and models within the customary commercial margins.

(4) If delivered goods display obvious material or manufacturing faults (including transport damage), the customer is requested to notify us within two weeks of delivery.

Our liability is limited to direct and indirect damages caused intentionally or by gross negligence. Any further liability including for indirect and/or consequential damages or loss of profit is excluded.

When the goods are shipped, the risk of loss or damage is not transferred to the customer until the goods are delivered to the customer or a third party appointed by the same and not working as the carrier. If, however, the transportation contract has been concluded by the customer himself or herself without using one of the options suggested by us, the risk passes to the carrier as soon as the goods have been handed over to the same.

Sold goods continue to be owned by us until the purchase price and all additional payables, particularly interest and costs, have been paid in full. This reservation of title also covers products created through the combination of goods.

(1) Force majeure, such as strike action, shortages of raw materials or fuel, transport disruptions, etc., entitles us to postpone shipment by the duration of the hindrance plus an adequate start-up period or, alternatively, to cancel the agreement either wholly or in part. Such instances do not make us liable towards the customer, particularly for damage claims towards us.

(2) If our own suppliers fail to supply to us or if they deliver late, such instances shall be on par with force majeure, provided that this is due to causes not within our responsibility.

(1) The contractual details of registered customers are stored and may be viewed by the customer at any time by logging in and going to “My Account”. The contractual details of guest users cease to be accessible via the webshop upon the conclusion of a purchase order.

(2) All customers are given contract details in the form of an order confirmation sent to the email address they provided.

(1) HIRSCH prioritises the security and strict confidentiality of personal data. HIRSCH processes all personal data in compliance with the applicable data protection regulations.

(2) Detailed information on data protection can be found in the Privacy Policy on the HIRSCH website. The customer hereby confirms that he/she has read and understood the Privacy Policy.

(1) The name “HIRSCH” is a registered trademark and protected as such.

(2) Any detrimental use of our registered trademark, complex word and figurative mark and any violation of trademark law shall lead to damage claims.

(3) Unless you have obtained permission from HIRSCH, you may not use our website, hirschthebracelet.com, or any of its contents, and neither may you copy or save content wholly or in part except for personal, non-commercial purposes.

(1) Swiss law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and any other intergovernmental agreements. In the case of contracts with consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his habitual residence.

(2) The place of jurisdiction is Biel. Customers also have the right to bring an action at the customer's place of residence in Switzerland.